1. Scope & Applicability

This Privacy Policy applies to all users of the Platform, including:

• Donors
• Campaign organisers
• Charities and non-profit partners
• Volunteers, partners, and website visitors

Give.com.sg is based in Singapore and complies with the Personal Data Protection Act 2012 (PDPA).
Where applicable, we also take into account international data protection principles, including the EU General Data Protection Regulation (GDPR) for users located outside Singapore.

2. Definitions

• “Personal Data” means data about an individual who can be identified from that data, or from that data and other information to which we have or are likely to have access.
• “Donor” means an individual or organisation that makes a donation through the Platform.
• “Campaign” means a fundraising campaign hosted on the Platform.
• “Campaign Organiser” means a person or entity that creates or manages a Campaign.
• “Charity” means a registered charity or non-profit organisation receiving donations through the Platform.
• “Payment Processor” means third-party providers that process payments on our behalf.

3. Personal Data We Collect

3.1 Information You Provide Directly

We may collect:

• Name
• Email address
• Phone number
• Mailing address
• Account login details
• Donation details (amount, frequency, campaign supported)
• Tax-deduction–related information (where applicable)
• Bank account details or identification documents for withdrawals or compliance checks (e.g. KYC)
• Communications sent to us (support enquiries, feedback)
• Content you submit publicly (e.g. campaign descriptions, comments)

3.2 Payment Information

Payments are processed by third-party payment processors. We do not store full payment card details.

Payment methods include:

• Stripe (including Apple Pay and Google Pay)
• PayNow

Payment processors process payment data in accordance with their own privacy policies.

3.3 Automatically Collected Information

When you access the Platform, we may automatically collect:

• IP address
• Device and browser information
• Operating system
• Usage data (pages viewed, actions taken)
• Cookies and similar tracking technologies

4. How We Collect Personal Data

We collect personal data when you:

• Register an account
• Make a donation
• Create or manage a campaign
• Communicate with us
• Browse or interact with the Platform
• features involving cookies or analytics

5. How We Use Personal Data

We may collect, use, and process personal data for the following purposes:

• To operate, manage, and provide the Services
• To process donations and payments
• To issue donation confirmations and tax records
• To administer accounts and campaigns
• To conduct identity verification, fraud prevention, and compliance checks
• To communicate with you regarding transactions, services, or support
• To improve the functionality, security, and user experience of the Platform
• To conduct analytics, research, and internal reporting
• To comply with legal and regulatory obligations
• To enforce our terms and protect our legal rights

Marketing communications will only be sent in accordance with applicable laws, and you may opt out at any time.

6. Disclosure of Personal Data

We may disclose personal data to:

• Charities and Campaign Organisers (for acknowledgment, compliance, and reporting)
• Payment Processors (Stripe, PayNow, Apple Pay, Google Pay)
• Service Providers (hosting, analytics, IT support)
• Regulatory Authorities or Law Enforcement, where required by law
• Professional Advisors (legal, accounting, compliance)
• Successor Entities, in the event of a merger, acquisition, or restructuring

We do not sell personal data.

7. Third-Party Personal Data Provided by You

If you provide us with personal data relating to another individual (for example, a beneficiary or third party), you represent and warrant that:

• You have obtained the necessary consent or authority from that individual; and
• You have informed them of how their personal data will be collected, used, and disclosed in accordance with this Privacy Policy.

8. Cookies & Analytics

We use cookies and similar technologies to:

• Enable platform functionality
• Analyse usage patterns
• Improve performance and user experience

You may control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Platform.

9. Data Security

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or loss. However, no method of transmission over the internet is completely secure, and absolute security cannot be guaranteed.

10. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil the purposes for which it was collected
• Meet legal, regulatory, and accounting requirements
• Resolve disputes and enforce agreements

When no longer required, personal data will be securely deleted or anonymised.

11. Children’s Personal Data

The Platform is not intended for children under the age of 13. We do not knowingly collect personal data from children without parental or guardian consent. If such data is identified, we will take steps to delete it promptly.

12. Your Rights

12.1 Singapore (PDPA)

You have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Withdraw consent to the collection, use, or disclosure of your personal data

Please note that withdrawal of consent may affect our ability to provide certain Services and may result in account suspension or termination where necessary.

12.2 International Users (GDPR – where applicable)

You may also have rights to:

• Data portability
• Restriction or objection to processing
• Erasure of personal data
• Lodge a complaint with a supervisory authority

Requests may be subject to identity verification and reasonable administrative fees as permitted by law.

13. Overseas Transfers

Personal data may be transferred outside Singapore where necessary. Where this occurs, we take reasonable steps to ensure that the recipient provides a standard of protection comparable to that under Singapore’s PDPA.

14. Account Deletion

You may request deletion of your account and associated personal data by contacting us using the details below. Certain data may be retained where required by law or for legitimate business purposes.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the Platform constitutes acceptance of the revised Policy.

16. Contact Us / Data Protection Officer

If you have any questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact:
GiveSG Pte. Ltd.

• 📧 Email: hello@give.com.sg
• 📍 Singapore